SHIPPING & RETURNS
- For all UK orders, customers are given the option of standard or express tracked shipping at checkout.
- Standard shipping is £2.20 (2-4 business days).
- UK Express is £4.90 (next working day for orders placed before midday).
- UK orders over £100 are eligible for free shipping.
- Once your order has been dispatched you will receive a confirmation email with tracking details.
- Please head to our returns portal to return an order here
- Alternatively please fill out the downloadable returns form here and send back to us at the address on the form
- The item should be in it's original condition, unworn, unwashed and with all original tags attached
- Please state your order number on the return
- Returns must be requested within 14 days of receipt, otherwise they may not be accepted.
- Returns must be delivered to us within 7 days of refund request
- Refunds are usually processed within 5 working days of receipt of the package. Funds may take an additional 5 working days to appear in your account, depending on your bank
- We recommend sending your return using a tracked service. We cannot be held responsible for items that fail to reach us.
- At this time we are unable to accept exchanges
- European orders are sent tracked at a flat rate of £15
- All orders outside of the EU are sent at a flat rate of £20.
- Depending on your location, international shipments arrive in approximately 2-5 business days from dispatch date.
INTERNATIONAL TAXES & DUTIES
- Please be aware that if you are purchasing online from outside of the EU you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
- Saint Luke is not responsible for any duties and taxes which may be applied by customs in the country where delivery is made.
- Saint Luke will not refund customers who reject packages upon arrival for failure to pay duty fees.
- For further information we recommend contacting your local customs office.
- Unfortunately we cannot issue refunds for international customers
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