SHIPPING & RETURNS
- For all UK orders, customers are given the option of standard or next day tracked shipping at checkout.
- Standard shipping is £2.20 (1-5 business days).
- Next day shipping is £4.90 (next day for orders placed before midday).
- UK orders over £100 are eligible for free shipping.
- Once your order has been dispatched you will receive confirmation email with tracking details.
- Please head to our returns portal to return an order here
- Alternatively please fill out the downloadable returns form here and send back to us at the address on the form
- The item should be in it's original condition, unworn, unwashed and with all original tags attached
- Please state your order number on the return
- Returns must be requested within 14 days of receipt
- At this time we are unable to accept exchanges
- European orders are sent tracked at a flat rate of £15
- All orders outside of the EU are sent at a flat rate of £20.
- Depending on your location, international shipments arrive in approximately 2-5 business days from dispatch date.
INTERNATIONAL TAXES & DUTIES
- Please be aware that if you are purchasing online from outside of the EU you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
- Saint Luke is not responsible for any duties and taxes which may be applied by customs in the country where delivery is made.
- Saint Luke will not refund customers who reject packages upon arrival for failure to pay duty fees.
- For further information we recommend contacting your local customs office.
- Unfortunately we cannot issue refunds for international customers
EXCHANGE & CREDIT NOTES
- We do not offer exchanges for International orders
- We can only issue credit notes to the value of the goods purchased.
We take every care to depict colours and fabrics as accurately as possible on our Website. However, specifications, descriptions and colour references are not intended to be binding and variations may occur depending on your browser software or computer system.
For more information contact firstname.lastname@example.org